Profile Update Errors

Having trouble updating your profile? This guide will help you resolve common profile update issues.

Form Validation Errors

"Please fill in all fields" Error

What it means: Required fields are missing information.

Solutions:

1. Check for empty required fields (marked with *)

2. Fill in all required information

3. Scroll through the entire form to find missing fields

"Please enter a valid email address" Error

What it means: The email format is incorrect.

Solutions:

1. Use the correct format: [email protected]

2. Check for typos

3. Remove any spaces

4. Make sure there's an @ symbol and domain extension (.com, .org, etc.)

Valid examples:

• [email protected]

• [email protected]

• [email protected]

Invalid examples:

• [email protected] (missing domain name)

• email@domain (missing extension)

• @domain.com (missing username)

• email domain.com (missing @)

"Email addresses do not match" Error (During signup)

What it means: The email confirmation doesn't match your original entry.

Solutions:

1. Check both email fields carefully

2. Look for typos or extra spaces

3. Copy the email from the first field and paste into the confirmation

4. Type both emails manually with care

Password Validation Errors

"Password must be at least 8 characters"

Solutions:

• Use a password with 8 or more characters

• Consider using a passphrase (e.g., "MyDog2023!")

"Password must contain uppercase, lowercase, and number"

What it means: Your password needs variety for security.

Solutions:

• Include at least one uppercase letter (A-Z)

• Include at least one lowercase letter (a-z)

• Include at least one number (0-9)

Good examples:

• MyPassword123

• KappaLoop2024

• Brother1911!

"Passwords do not match" (During signup)

Solutions:

1. Retype both password fields

2. Check that Caps Lock is off

3. Copy from the first field if allowed

4. Make sure there are no extra spaces

Image Upload Errors

"Unable to upload image" Error

Solutions:

1. Check image size

   • Large images may take longer or fail

   • Try selecting a smaller image

   • The app optimizes to 1920×1080px automatically

2. Check internet connection

   • Ensure you have stable WiFi or cellular data

   • Try again when connection improves

3. Try a different image

   • The image file may be corrupted

   • Select a different photo

   • Try taking a new photo with your camera

4. Check file format

   • Supported: JPEG, PNG

   • Convert other formats before uploading

Image Upload Taking Too Long

Solutions:

1. Use a faster internet connection (WiFi preferred)

2. Select a smaller image file

3. Wait patiently - large images take time

4. Cancel and try again with a smaller image

Address Entry Issues

Address Autocomplete Not Working

Solutions:

1. Check internet connection

   • Autocomplete requires internet access

   • Verify you're connected to WiFi or cellular data

2. Type more of the address

   • Enter more characters to get suggestions

   • Include street number and street name

3. Enter address manually

   • You can always type the full address

   • Fill in City, State, Postal Code, Country fields manually

4. Use standard format

   • Use common abbreviations (St, Ave, Rd, etc.)

   • Include street numbers

Saving Issues

"Unable to save changes" Error

Solutions:

1. Check internet connection

   • Verify you're online

   • Try again when connection is stable

2. Check for validation errors

   • Scroll through all fields

   • Look for red error messages

   • Fix any validation issues first

3. Try again

   • Wait a moment

   • Tap Save again

   • The first attempt may have timed out

4. Close and reopen

   • Exit the edit screen

   • Go back to your profile

   • Try editing again

Changes Not Appearing After Saving

Solutions:

1. Refresh your profile

   • Go back to the main profile screen

   • Pull down to refresh

   • Changes should appear

2. Check confirmation message

   • Did you see "Profile updated successfully"?

   • If not, changes may not have saved

3. Try editing again

   • Open the edit screen

   • Verify your changes are there

   • Save again if needed

4. Log out and back in

   • Sometimes a fresh session helps

   • Sign out completely

   • Sign back in

Field-Specific Issues

Phone Number Issues

Solutions:

• Use standard format with area code

• Include country code if international

• Remove any special characters

• Try format: [phone] or 123-456-7890

Industry Selection Not Working

Solutions:

1. Tap the industry dropdown

2. Wait for the list to load

3. Scroll through options

4. Select the closest match to your industry

Military Information Not Saving

Solutions:

1. Select Military Branch from dropdown

2. Enter Military Rank in text field

3. Check appropriate boxes (Active Duty, Retired, Disabled Veteran)

4. Ensure all required fields are filled

Fonteva Sync Issues

Remember that profile updates automatically sync to the Fonteva system and Brother Only Portal. If changes aren't appearing there:

1. Wait 5-10 minutes for sync to complete

2. Refresh the Brother Only Portal page

3. Clear browser cache for the portal

4. Contact support if sync issues persist

Clearing Form Data

If the form seems stuck or corrupted:

iOS

1. Close the app completely

2. Reopen and try again

3. If persistent, reinstall the app

Android

1. Close the app completely

2. Clear app cache (Settings → Apps → Kappa Loop → Storage → Clear Cache)

3. Reopen and try again

Still Having Issues?

If you've tried the solutions above and still can't update your profile, please use the help desk:

🔗 Submit a Support Request

Please complete the form and select "Mobile Application" from the drop-down menu.

Include in your request:

• Which field(s) you're trying to update

• The exact error message you're seeing

• What you've already tried

• Your device type (iPhone, Android)

• Screenshots of the error (if possible)

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Last updated: October 2025