Having trouble updating your profile? This guide will help you resolve common profile update issues.
"Please fill in all fields" Error
What it means: Required fields are missing information.
Solutions:
Check for empty required fields (marked with *)
Fill in all required information
Scroll through the entire form to find missing fields
"Please enter a valid email address" Error
What it means: The email format is incorrect.
Solutions:
Make sure there's an @ symbol and domain extension (.com, .org, etc.)
Valid examples:
Invalid examples:
email@domain (missing extension)
@domain.com (missing username)
email domain.com (missing @)
"Email addresses do not match" Error (During signup)
What it means: The email confirmation doesn't match your original entry.
Solutions:
Check both email fields carefully
Look for typos or extra spaces
Copy the email from the first field and paste into the confirmation
Type both emails manually with care
Password Validation Errors
"Password must be at least 8 characters"
Solutions:
Use a password with 8 or more characters
Consider using a passphrase (e.g., "MyDog2023!")
"Password must contain uppercase, lowercase, and number"
What it means: Your password needs variety for security.
Solutions:
Include at least one uppercase letter (A-Z)
Include at least one lowercase letter (a-z)
Include at least one number (0-9)
Good examples:
"Passwords do not match" (During signup)
Solutions:
Retype both password fields
Check that Caps Lock is off
Copy from the first field if allowed
Make sure there are no extra spaces
Image Upload Errors
"Unable to upload image" Error
Solutions:
Check image size
Large images may take longer or fail
Try selecting a smaller image
The app optimizes to 1920×1080px automatically
Check internet connection
Ensure you have stable WiFi or cellular data
Try again when connection improves
Try a different image
The image file may be corrupted
Try taking a new photo with your camera
Check file format
Convert other formats before uploading
Image Upload Taking Too Long
Solutions:
Use a faster internet connection (WiFi preferred)
Select a smaller image file
Wait patiently - large images take time
Cancel and try again with a smaller image
Address Entry Issues
Address Autocomplete Not Working
Solutions:
Check internet connection
Autocomplete requires internet access
Verify you're connected to WiFi or cellular data
Type more of the address
Enter more characters to get suggestions
Include street number and street name
Enter address manually
You can always type the full address
Fill in City, State, Postal Code, Country fields manually
Use standard format
Use common abbreviations (St, Ave, Rd, etc.)
"Unable to save changes" Error
Solutions:
Check internet connection
Try again when connection is stable
Check for validation errors
Scroll through all fields
Look for red error messages
Fix any validation issues first
Try again
The first attempt may have timed out
Changes Not Appearing After Saving
Solutions:
Refresh your profile
Go back to the main profile screen
Check confirmation message
Did you see "Profile updated successfully"?
If not, changes may not have saved
Try editing again
Verify your changes are there
Log out and back in
Sometimes a fresh session helps
Field-Specific Issues
Phone Number Issues
Solutions:
Use standard format with area code
Include country code if international
Remove any special characters
Try format: (123) 456-7890 or 123-456-7890
Industry Selection Not Working
Solutions:
Tap the industry dropdown
Wait for the list to load
Select the closest match to your industry
Solutions:
Select Military Branch from dropdown
Enter Military Rank in text field
Check appropriate boxes (Active Duty, Retired, Disabled Veteran)
Ensure all required fields are filled
Fonteva Sync Issues
Remember that profile updates automatically sync to the Fonteva system and Brother Only Portal. If changes aren't appearing there:
Wait 5-10 minutes for sync to complete
Refresh the Brother Only Portal page
Clear browser cache for the portal
Contact support if sync issues persist
If the form seems stuck or corrupted:
If persistent, reinstall the app
Clear app cache (Settings → Apps → Kappa Loop → Storage → Clear Cache)
Still Having Issues?
If you've tried the solutions above and still can't update your profile, please use the help desk:
🔗 Submit a Support Request
Please complete the form and select "Mobile Application" from the drop-down menu.
Include in your request:
Which field(s) you're trying to update
The exact error message you're seeing
What you've already tried
Your device type (iPhone, Android)
Screenshots of the error (if possible)
Last updated: October 2025
Last updated
