Notification Problems

Not receiving notifications from Kappa Loop? This guide will help you troubleshoot notification issues.

Quick Checklist

Before diving into detailed solutions, check these common issues:

• ✅ Notifications enabled in the Kappa Loop app

• ✅ Notifications enabled in device settings

• ✅ Device connected to internet

• ✅ Logged into the app

• ✅ App updated to latest version

Not Receiving Any Notifications

Check In-App Settings

1. Open Kappa Loop

2. Go to Profile → Notifications

3. Ensure Push Notifications is enabled

4. Check that specific notification types are enabled:

   • Grand Chapter Events

   • Grand Chapter Announcements

See Notification Settings for more details.

Check Device Settings

iOS

1. Open device Settings

2. Scroll to Kappa Loop

3. Tap Notifications

4. Ensure these are enabled:

   • Allow Notifications (main toggle)

   • Lock Screen (show on lock screen)

   • Notification Center (show in notification center)

   • Banners (show as banners)

5. Check Sounds is enabled if you want audio alerts

6. Check Badges is enabled for app icon badges

Android

1. Open device Settings

2. Go to Apps or Notifications

3. Find and tap Kappa Loop

4. Tap Notifications

5. Ensure these are enabled:

   • All Kappa Loop notifications (main toggle)

   • Individual notification categories

6. Check notification priority is not set to "Silent"

7. Ensure app is not in battery optimization mode

Check Do Not Disturb

iOS

• Settings → Focus → Do Not Disturb

• Make sure it's off or Kappa Loop is allowed

Android

• Settings → Sound → Do Not Disturb

• Make sure it's off or Kappa Loop is allowed

Check Internet Connection

1. Verify you're connected to WiFi or cellular data

2. Open app periodically to sync notifications

3. Notifications require periodic connection

Receiving Some But Not All Notifications

Check Notification Type Settings

You may have specific types disabled:

1. Go to Profile → Notifications

2. Check individual notification toggles:

   • Grand Chapter Events - Event notifications

   • Grand Chapter Announcements - Announcement notifications

3. Enable the types you want to receive

Check Organization Level

Currently, only Grand Chapter (national) notifications are available in the app. Provincial and chapter notifications may be added in future updates.

Delayed Notifications

Common causes:

1. Device in power saving mode

   • Check battery settings

   • Disable power saving for Kappa Loop

2. Poor internet connection

   • Notifications sync when you have connection

   • May be delayed on slow or intermittent connections

3. App not opened recently

   • Open the app periodically to sync

   • Notifications may batch if app hasn't been opened

Solutions:

1. Ensure stable connection

   • Use WiFi when possible

   • Check cellular data is enabled for Kappa Loop

2. Disable battery optimization (Android)

   • Settings → Apps → Kappa Loop

   • Battery → Unrestricted

3. Open app regularly

   • Notifications sync when app is active

   • Opening once daily helps keep notifications current

Notifications Not Appearing on Lock Screen

iOS

1. Settings → Kappa Loop → Notifications

2. Enable Lock Screen

3. Ensure Show Previews is not set to "Never"

Android

1. Settings → Apps → Kappa Loop → Notifications

2. Ensure notification categories have sound/vibration

3. Check "Show notifications on lock screen" is enabled

No Sound for Notifications

iOS

1. Settings → Kappa Loop → Notifications

2. Enable Sounds

3. Check device is not in Silent Mode (check side switch)

4. Adjust volume with volume buttons

Android

1. Settings → Apps → Kappa Loop → Notifications

2. Tap each notification category

3. Ensure Sound is enabled

4. Check device volume settings

Badge Not Showing Count

iOS

1. Settings → Kappa Loop → Notifications

2. Enable Badges

3. Badge shows number of unread items

Android

1. Settings → Apps → Kappa Loop → Notifications

2. Enable Allow notification dot

3. Long-press app icon to see notifications

After Reinstalling App

If you've reinstalled Kappa Loop:

1. Sign in again

2. Grant notification permission when prompted

3. Check in-app settings (may have reset)

4. Verify device settings still allow notifications

5. Open app fully to initialize notifications

Testing Notifications

To test if notifications are working:

1. Have a friend send an announcement or create an event

2. Wait a few minutes for delivery

3. Check if you receive the notification

4. If not, review settings above

Known Limitations

• First-time setup: May take a few minutes to register device

• Sync delay: Notifications may take 1-2 minutes to appear

• Network dependent: Requires periodic internet connection

• Battery optimization: Some Android devices aggressively limit background apps

Advanced Troubleshooting

Clear App Cache

Sometimes clearing cache helps reset notification registration:

iOS:

1. Settings → General → iPhone Storage

2. Tap Kappa Loop

3. Offload App (preserves data)

4. Reinstall App

5. Sign in and enable notifications

Android:

1. Settings → Apps → Kappa Loop

2. Storage → Clear Cache (not Clear Data)

3. Reopen app

Reset Notification Permissions

iOS:

1. Settings → Kappa Loop → Notifications

2. Toggle Allow Notifications off

3. Close settings

4. Open Kappa Loop

5. App may re-prompt for permission

6. Re-enable notifications

Android:

1. Settings → Apps → Kappa Loop

2. Permissions → Notifications

3. Don't allow

4. Force close app

5. Reopen app

6. Grant permission when prompted

Check Device Date and Time

Incorrect date/time can affect notifications:

1. Settings → General → Date & Time (iOS)

2. Settings → System → Date & Time (Android)

3. Enable Set Automatically

Still Not Receiving Notifications?

If you've tried all solutions above:

🔗 Submit a Support Request

Please complete the form and select "Mobile Application" from the drop-down menu.

Include in your request:

1. Device information

   • Device model (iPhone, Samsung, etc.)

   • Operating system version

2. Settings status

   • In-app notification settings (screenshot helpful)

   • Device notification settings (screenshot helpful)

3. Which notifications are affected

   • Not receiving any notifications?

   • Only certain types missing?

   • All announcements or just some?

4. When the issue started

   • Always been a problem?

   • Started after update?

   • Started after reinstall?

5. Steps already tried

   • What troubleshooting you've done

   • Any error messages seen

Alternative Ways to Stay Informed

While we work on notification issues:

1. Open the app regularly

   • Check announcements and events manually

   • Pull down to refresh

2. Enable email notifications (if available)

   • Check organization email

   • Important announcements may be sent via email

3. Check Brother Only Portal

   • Access via web browser

   • View announcements and events online

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Last updated: October 2025